1. Return and Refund Policy

Returns

We want you to be satisfied with your purchase. Subject to the terms below and any mandatory rights under applicable consumer law, you may notify us that you wish to return an item within 14 days after the day you receive it.

After notifying us, you must send the item back within 14 days. To start a return, contact us at "laurel.support1@gmail.com" with your order number and the reason for the return. Returns sent without first contacting us may be delayed or refused where permitted by law.

Approved returns must be sent to:

Jacob Rayzberg
Moshe Sharet 12, Tiberias Israel. 1432512

Do not send a return to any address shown on the original parcel unless our support team confirms that address in writing. Depending on the product and destination, we may provide a different authorized return facility by email.

Return condition

To qualify for a return, the item must be returned in the same condition in which it was received: unworn other than what is reasonably necessary to try it on, unwashed, unaltered, with its original tags attached, and in its original packaging. Proof of purchase is required.

Where permitted by law, we may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary to inspect or try on the item.

Return shipping costs

For a change-of-mind return, including an unwanted item or incorrect size selected by the customer, the customer is responsible for return shipping costs. Return shipping costs are not refundable. We recommend using a tracked shipping service and keeping the receipt until the refund is complete.

If an item is defective, damaged on arrival, or materially different from what was ordered, Laurel will cover reasonable return shipping costs or provide other return instructions, as applicable.

Damaged, defective, or incorrect items

Please inspect your order after delivery and contact us as soon as reasonably possible at "laurel.support1@gmail.com" if the item is damaged, defective, or incorrect. Include your order number and clear photographs and video showing the issue and the packaging.

Once the issue is verified, we will offer a replacement, refund, or another remedy required by applicable law. This policy does not limit any mandatory legal rights relating to faulty or non-conforming goods.

Exchanges and size changes

The fastest way to receive another size or color is to return the original item and place a new order after the return is accepted. If you contact us before placing the new order, we will confirm availability. Change-of-mind return shipping remains the customer's responsibility.

Refunds

We will notify you after receiving and inspecting the return. If approved, the refund will be issued to the original payment method. We may withhold the refund until we receive the returned item or satisfactory evidence that it has been sent, where applicable law allows this.

Approved refunds will be initiated no later than 14 days after the applicable legal refund deadline begins. Your bank or payment provider may require additional time to post the refund to your account.

Refunds can only be issued to the original payment method used for the order. If more than 15 business days have passed since we confirmed that a refund was issued, contact us at "laurel.support1@gmail.com".

Sale items

Sale and promotional items may be returned under the same rules as full-price items, unless a lawful exception is clearly disclosed before purchase. Labeling an item as “final sale” does not remove any non-waivable statutory rights.

Order cancellation and changes

Requests to cancel an order or change its size, color, or delivery address must be sent within 24 hours after purchase. We will make reasonable efforts to apply the request, but we cannot guarantee changes once fulfillment has begun.

After an order has shipped, it cannot be recalled or canceled through our fulfillment system. Any mandatory statutory withdrawal or cancellation rights remain unaffected.

Incorrect address, refused delivery, and unclaimed parcels

The customer is responsible for providing a complete and accurate delivery address. If an address correction is requested before fulfillment, we will make reasonable efforts to update it.

If a parcel is returned because the address was incorrect, delivery was refused, or the parcel was not collected within the carrier's holding period, we may deduct the actual shipping, return, customs, and handling costs from any refund, where permitted by law. A refund, if due, will normally be processed only after the parcel is returned to and received by the authorized facility. If the parcel cannot be recovered because of incorrect information supplied by the customer, a refund may be denied where permitted by law.

Regional consumer rights

Nothing in this policy excludes or limits rights that cannot legally be excluded.

• European Economic Area and United Kingdom: Consumers generally have 14 days after delivery to notify us of withdrawal without giving a reason, followed by 14 days to send the goods back. The customer normally pays the direct return cost for a change-of-mind return. We may deduct diminished value caused by handling beyond what is necessary to inspect the item.

• Israel: Cancellations and refunds are handled in accordance with the Israeli Consumer Protection Law and other applicable regulations. Where legally permitted for a non-defective change-of-mind cancellation, a cancellation fee of up to 5% of the transaction price or NIS 100, whichever is lower, may apply. No such fee will be charged where prohibited, including qualifying cases involving a defect, non-conformity, or failure to deliver on time.

• United States and other regions: Returns are governed by this published policy together with any mandatory state, federal, provincial, or local consumer rights.

Contact

For return questions, contact the Laurel Support Team at "laurel.support1@gmail.com".